Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with special requests or needs
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous experience in hotel management or front desk operations is preferred
- Fluent in multiple languages is a plus
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Knowledge of night audit procedures is an advantage
- Ability to work flexible hours, including evenings, weekends, and holidays
- High school diploma or equivalent

Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay rates, opportunities for career advancement, and a supportive work environment.

Note: All positions must be paid including internship positions.

Job Type: Full-time

Pay: $17.50 - $21.07 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Night shift

Work setting:

• In-person

Ability to Relocate:

• Austin, TX 78717: Relocate before starting work (Required)

Work Location: In person