Job Summary

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Duties and Responsibilities

• Able to greet and correctly check-in and check-out a guest.
• Makes sure each guest initials and signs the registration card
• Verifies information on each guest upon check-in: name, dates of stay, type of room, method of payment, rate code, and any specific requests.
• Takes an imprint of the guests’ credit card.
• Explains the parking for the guest.
• Answers any front desk phone calls and helps the guest in their requests
• Verifies end of shift cashier report and drops the deposit in the prescribed manner.
• Has a pink slip attached to any folio that has an adjustment and explains the adjustment in detail.
• Has a paid out slip attached to the folio for any paid outs for a guest.
• Does a bucket check during the shift.
• Coordinates with housekeeping any questions on the due outs
• Coordinates with housekeeping any special guests’ requests and any rooms pre-blocked.
• Maintains the bank with the proper amount and proper change.
• Reads the pass-down sheet upon starting the shift and documents any incidents on the sheet for the next shift.
• Performs other duties, as assigned, to meet business needs.

Qualifications

• High school diploma.
• Previous Hotel Experience a PLUS!!!
• Must be well organized, detail orientated, handle multiple tasks, have exceptional telephone etiquette, outstanding customer service skills.
• Experience with hotel software (FOSSE) or similar hotel reservations systems preferred
• Be able to make, cancel, or change any reservation.
• Be familiar with the area to assist the guest with directions or places to go.
• Be able to check-in or check-out a guest.
• Be familiar with hotel facilities and offerings.
• Understand the PBX system and the placement of wake up calls.
• Excellent communication skills, conflict resolution skills.
• Must maintain high standards of personal appearance and grooming.
• Essential equipment skills (FD Switchboard): Fax / Copy Machine, Fire Alarm System, Fire Extinguisher, Equipment for the Disabled, Guest Room Telephone, Television, Clock Radio, Ten Key Calculator, Vacuum Cleaner, Vending Machine, Tub and Shower Unit, Computer, Business Center Equipment

Working Conditions

• Must be able to stand 90% of the shift.
• Must be able to work with challenging clients.
• Must be able to work weekends and holidays.

Physical Requirements

Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention. 90% of shift is standing: prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Bending / kneeling - repeated bending and kneeling required while filing / reaching. Mobility - must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of files and office items up to 50 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hours per week:

• 20-29
• 30-39

Work Remotely

• No

Job Types: Full-time, Part-time

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person