467 service manager Jobs in cleveland, oh
Martin Automotive Group is Hiring a Service Manager Near Cleveland, OH
Responsibilities:
•Strive to prevent and resolve customer vehicle problems by emphasizing to customers the importance of consistent, regular vehicle maintenance.
•Develop and implement training programs for the Service, Parts and Body Shop department employees. •Review technicians' work prior to the release of vehicles.
•Conduct monthly Fixed Operations meeting and encourage attendance of Operations Director. Completion of meeting notes and sending to Corporate.
•Ensure department OSHA compliance.
•Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
•Administer warranty claims, including reviewing warranty policy adjustments.
•Understand and follow manufacturers' policy and procedures manual.
•Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
•Review the prior month's sales/profit performance with the Service, Parts and Body Shop Managers to determine where improvements can be made.
•Review and revise customer service work orders when necessary.
•Follow up with customers on unsold repairs.
•Assist in the diagnosing of vehicle problems.
•Monitor collection of accounts receivable for fixed departments.
•Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
•Ensure that parts are either available or on special order.
•Maintain and safeguard company assets (i.e. vehicles and equipment).
•Follow policies and procedures as set forth in Personnel Policy Manual and other corporate policies.
•Any other duties as assigned.
Requirements
- Two years in automotive repair facility or related experience, preferably in the Fixed Operations area.
- One year in a supervisory capacity.
- High School Diploma or Equivalent
- Local travel required
- Health, Dental, Vision, & Life Insurance
- Paid Holidays
- Weekly Paychecks
Job Summary
Full Time
$85k-109k (estimate)
07/03/2024
07/22/2024
martingp.com
BOWLING GREEN, KY
500 - 1,000
1985
LEE MICHAELSON
$50M - $200M
Retail
Related Companies
About Martin Automotive Group
The Martin Automotive Group started in 1985 in Bowling Green, Kentucky when founder, Cornelius A. Martin opened the doors to his first dealership, Martin Oldsmobile Cadillac. From that single location, the Martin Automotive Group has grown to over 12 dealerships in multiple states including Kentucky, Ohio, West Virginia, California, South Carolina, and Tennessee and currently employs over 400 individuals - all while continuing to draw national attention and respect. Our family of industry award winning dealerships represents some of the best automotive, motorsports, and motorcycle franchises a ...
vailable such as Subaru, Dodge, Jeep, Chrysler, Ram, Chevrolet, Volkwagen, Audi, Honda, Kia, Hyundai, Mitsubishi, Arctic Cat, Piaggio, Vespa, BMW Motorcycles, Victory, and Harley-Davidson.
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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
