We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting for all Service related issues. Successful candidates must have excellent communication skills with a focus on customer satisfaction. The Service Receptionist is the first person to greet visitors both telephonically and in-person in the Service department. The Service Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed.
Job Responsibilities:

• Answer multiple phone lines in a courteous and professional manner
• Data entry
• Dispatching
• Assist with other administrative duties as needed
• Determine caller's needs and route to the appropriate department
• Meet and greet visitors
• Determine visitor's needs and contact the appropriate department
• Assist various departments with special projects as needed
• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle irate customers in a courteous and professional manner
• Ability to problem solve

Requirements:

• Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
• Excellent interpersonal, verbal and written communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent phone etiquette and customer service skills
• Comfortable with answering a multi-line system
• Professional appearance a must
• Friendly and courtesy disposition
• Must be a motivated, self-starter
• Able to work effectively with all departments with limited supervision
• Solid time-management skills

Competencies:

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.
Toyota of Clermont is proud to be an Equal Opportunity Employer.