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Support Center Operator
Location : Birmingham, AL (Onsite)
Duration : 12 Months (Contract)
Job Responsibilities
Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
Front-line problem resolution and coordination of repairs with Department Personnel and / or other company personnel.
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with the help of Department personnel.
Adhere to all Electronic and Physical access policies.
Knowledge, Skills & Abilities
Ability to apply excellent customer service skills.
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Working knowledge of Windows-based operating systems is preferred.
Working knowledge of AIX or other UNIX-based operating systems is preferred.
Working knowledge of distributed computer networks is a plus.
Last updated : 2024-08-29
Full Time
$34k-44k (estimate)
09/01/2024
11/28/2024
The job skills required for Operator include Customer Service, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be an Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operator positions, which can be used as a reference in future career path planning. As an Operator, it can be promoted into senior positions as an Injection Molding Machine Operator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operator. You can explore the career advancement for an Operator below and select your interested title to get hiring information.