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TPS LLC
Columbia, PA | Full Time
$60k-82k (estimate)
1 Week Ago
Technical Support Specialist, Electrical Systems Phone Support
TPS LLC Columbia, PA
$60k-82k (estimate)
Full Time | Business Services 1 Week Ago
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TPS LLC is Hiring a Technical Support Specialist, Electrical Systems Phone Support Near Columbia, PA

Do you want more than just a job? If you are looking for a great career opportunity you’ve come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things!
If you aren't familiar with us, TPS is located in New Columbia, PA, and is a leader in thermal processing products and test solutions. We design and manufacture industrial and laboratory ovens and furnaces, and environmental temperature cycling and stability test chambers. Our product brands include Blue M, Gruenberg, Tenney and Lunaire. TPS provides equipment to a broad range of customers in different industries, such as, defense, aerospace, electronics, biotech, medical, pharmaceutical, lab animal science, energy, transportation, communications, commercial heat treating, die casting, agriculture, and materials processing.
We offer great benefits including:
  • Medical, dental and vision insurances
  • paid vacation and company holiday time
  • 401k with employer match and immediate vesting
  • Employee training programs, tuition assistance and career growth opportunities!
Visit our website for more information: https://www.tpsovens.com
EOE AA M/F/H/V

Summary:
Utilizing a strong electrical background, work with internal and external sources to gather information, analyze, and troubleshoot to find a solution to a problem that satisfies the customer.

Essential Duties and Responsibilities
include the following. Other duties may be assigned.
  • Ability to interact with customers and field service technicians to provide them with technical product information, guidance, and assistance.
  • Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service.
  • Able to handle both technical service calls as well as parts orders from customers and field service personnel.
  • Creates work orders, determines charges for services requested, helps identify the needed service components, collects deposits, completes work order execution, and issues discontinuance orders when needed.
  • Solicits sale of new or additional services, including retrofits and upgrades to existing equipment.
  • Able to handle complaints concerning billing of services rendered, referring complaints of service failures to designated departments for investigation.
  • Willing to visit customers at their place of operation to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.
  • Works with field service engineers and internal personnel to determine root causes and solutions to remote equipment problems.
Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:
Trade school or two-year technical degree desired, strong electrical experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, etc.

Computer Skills:
To perform this job successfully, an individual should have good working knowledge and the ability to use MS Office software and email and Google suite. BPCS manufacturing (AS400) software is a plus, but not required.

Certificates, Licenses, Registrations:
Electrical certificates, Refrigeration license desired but not a requirement.

Other Qualifications:
Electrical background desired, with the ability to read electrical schematics, PLC controls, three phase power (high and low voltage), and AC/DC circuitry. HVAC experience desired or a basic understanding of the refrigeration cycle and components, with the ability to read refrigeration and electrical ladder diagrams and mechanical prints. A pleasant phone voice, good interpersonal skills, and good customer service skills are required. Must be able to multitask in a fast-paced environment to manage time and workload to meet deadlines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet

Basic Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and to budget; Manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service/assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports groups success.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$60k-82k (estimate)

POST DATE

06/14/2024

EXPIRATION DATE

06/18/2024

WEBSITE

telecom-pro.com

HEADQUARTERS

NORWICH, NY

SIZE

50 - 100

TYPE

Private

CEO

DEAN M CUMMINGS

REVENUE

$10M - $50M

INDUSTRY

Business Services

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