112 Customer service coordinator Jobs in Grand Rapids, MI
Tql is Hiring a Customer service coordinator Near Grand Rapids, MI
JOB DESCRIPTION
About the role :
As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL’s Sales Teams.
This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.
What’s in it for you :
- $16.50 - $17.50 / hour base pay depending on experience
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
- Up to $5,000 / year in tuition reimbursement
- Employee referral bonus opportunities
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing :
- Review all documents for accuracy while ensuring they are filled out completely
- Make outbound calls to resolve paperwork issues
- Communicate with sales teams and customers to help resolve any billing discrepancies
- Answer incoming calls and connect them to the appropriate team
- Provide excellent customer service to TQL’s internal and external customers through issue resolution regarding billing and payment concerns
- Work cross-functionally with other sales support departments to help resolve billing and payment issues
- Act as a liaison between Sales and Accounting
- Identify billing and / or process issues and escalate accordingly
What you need :
- Availability to work 8am 5pm
- Ability to take ownership of responsibilities and see tasks through completion
- Excellent communication skills with great attention to detail
- Proficient with Microsoft Office products
- The desire to be a part of TQL while contributing to our continued growth
- Demonstrated exceptional punctuality
- Exceptional organizational skills with strong attention to detail
Where you'll be : 2650 Horizon SE, Suite 130, Grand Rapids, MI 49546
Last updated : 2024-08-21
Job Summary
Full Time
$38k-47k (estimate)
08/23/2024
11/20/2024
The job skills required for Customer service coordinator include Customer Service, Communication Skills, Billing, Microsoft Office, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service coordinator positions, which can be used as a reference in future career path planning. As a Customer service coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service coordinator. You can explore the career advancement for a Customer service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
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