10 Help Desk Technician 1 (Iridium) Jobs in Tampa, FL
Trace Systems is Hiring a Help Desk Technician 1 (Iridium) Near Tampa, FL
Job Location Tampa, FL
Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.
Duties and responsibilities include
- Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included.
- Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
- May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Escalate more complex problems to next higher tier support level for resolution.
- Monitor trends in problems and questions and seek opportunities to improve support and training processes.
- Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring
- Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.
- Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.
- Active, in-scope US Government issued Secret clearance
- Due to the nature of the work and contract requirements, US Citizenship is required
- Position requires a minimum of one (1) year of experience in campus or enterprise network and troubleshooting baseband architectures including configuring, operating, and maintaining IP networks.
- An ITIL Foundations (v4) certification is required within 120 days of the hire date
- Must have previous exprience in the following areas Iridium DTCS, SBD, Telephoney, Network Management
- Experience in Network Operations Centers (NOC) or Help Desk and IT customer support and environments
- Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques
- Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database
- Knowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, system, hardware and software
- Ability to manage IP over wired, wireless, or SATCOM networks
- Experience with Microsoft SharePoint
- This position supports continuous (24/7/365) network operations, must be able to perform shift work, including weekends and holidays.
- ITIL(V) Foundations
- Help Desk certification help desk 2000 or HDI certified help desk professionals
- DoD 8570 IAT Level II certification (e.g., Security , SSCP, or GSEC)
- IT or network technical certifications (e.g., Network , CCNA R S, CCNA Wireless, CWTS, CWNA)
- VMWare experience or certification
- Microsoft certifications in Technology or Solutions track
- iDirect IOM, iROCC or other iDirect Government training/certification
- Satellite Communications Network Operations or Coordination training or experience
- Experience in Windows Server administration
- Experience in Microsoft SharePoint Development
- Experience in Network Operations Center (NOC) operations and environments.
- Military Signal, Communications, IT, or Cyber Background
- Diploma or Certificate in EE, IT, or related field (e.g., Network, Systems, Computer, Cyber)
- Good problem diagnosis and resolution skills
- Understanding of monthly report requirements and ability to complete reports on time
- High School Diploma required
- College degree preferred with a major or course track in communications, IT, or EE. Additional years of experience can be substituted in lieu of a degree.
To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at www.tracesystems.com. #jointracesystems
COVID-19 Vaccination Requirement To protect the health and safety of its employees and to comply with customer requirements, Trace Systems may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.
Job Summary
Full Time
Retail
$52k-65k (estimate)
07/10/2024
08/07/2024
tracesystems.com
VIENNA, VA
200 - 500
2006
SOJOURNER IMPORTS
$50M - $200M
Retail
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About Trace Systems
Trace Systems Inc. provides a comprehensive range of communications, enterprise information technologies, and cybersecurity services and solutions to the United States Government, Department of Defense and its mission partners. Our capabilities span the globe and the entire life-cycle of support from design and engineering to operations and maintenance. Since our founding, Trace has supported mission critical requirements for the Department of Defense (DoD) in nearly every corner of the globe: We live and work alongside many of our military customers in austere, hazardous, and tactical down-r...ange contingency environments such as Iraq and Afghanistan. We understand and are extensively experienced in how to operate and support our customers in these challenging environments. We support coalition customers globally in CENTCOM, AFRICOM, EUCOM, INDOPACOM, SOUTHCOM, and NORTHCOM. Based on our extensive experience in theater, we know how to navigate the complexities of living and working in challenging or hazardous environments. From taxes and visas, to sponsorship, housing, safety, licensing and life support, we maintain short-term and long-term mission support to our customers that need it wherever they deploy or operate. We support combatant commands with solutions and services that require rapid response to requirements on a moments notice. We have a long history of supporting immediate reaction and response teams as well as short-notice deployments of highly-specialized teams to address cyber security, networking, systems, command center and communications systems and services requirements. Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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The job skills required for Help Desk Technician 1 (Iridium) include Help Desk, Troubleshooting, Computer Systems, Windows Servers, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician 1 (Iridium). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician 1 (Iridium). Select any job title you are interested in and start to search job requirements.
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