Work Location: On-Site- WPS's Ray Koenig Building - 1765 West Broadway, Madison, Wisconsin.
U.S. Citizenship is required for this position due to Department of Defense restrictions.
Who We Are
WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making healthcare easier for the people we serve for more than 75 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
We are proud of the recognition we have received from local and national organization regarding our culture and workplace:WPS Newsroom - Awards and Recognition
Role Snapshot
This position is located on-site in Madison, WI on our WPS campus - WPS Ray Koenig Building - 1765 West Broadway, Madison, WI.
This position can be filled at the Professional Administrator level or the Senior Administrator level. As a Device and Desktop Systems Administrator you will provide on-site device support (workstation, thin client, mobile device, network attached printers, peripherals) to our employees and corporate clients. You will Identify and resolve problems, deliver technical assistance and direction to appropriate Information Systems staff as required. Your day-to-day work will include Installing, managing, and maintaining end user hardware and peripherals, core device images and software.
How do I know this opportunity is right for me?If you:

• Can handle multiple competing initiatives and escalate issues effectively, efficiently, and independently.
• Enjoy performing capacity analysis and tuning to meet performance and security objectives.
• Have demonstrated experience in customer-focused Systems Administration.
• Have a passion for technology, process improvement, a strong interest in innovation and automation, and helping solve technical device and equipment related issues.
• Have experience with various security tools and want to work in a highly security conscience environment.
• Want to work on larger complex projects independently or as part of a project team in an Agile work environment.
• Are interested in working with technically adept team members that collaborate to solve complex problems.
• Possess strong analytical, oral, and written communication, and customer service skillsets.
• Able to translate user issues and come up with resolution plans.

As a Senior Administrator:

• Enjoy mentoring teammates.
• Like to improve process flow and can document those detailed process improvements.
• Be a client-driven creative problem solver.
• Lead team-driven and small project initiatives.

What will I gain from this role?

• Providing technical assistance to clients both internal and external.
• Work with tools, systems, technology, processes that have direct impact in our entire staff, from onboarding new employees to continual technical support.
• Growing within an environment of hardworking individuals with diverse backgrounds and skillsets.
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries.
• Working in a continuous performance feedback environment.

Minimum Qualifications

• U.S. Citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• Senior Level: 1 or more years of related work experience

Preferred Qualifications

• Professional Level: 3 or more years in Information Systems performing system administration.
• Senior Level: 5 or more years in Information Systems performing system administration.
• Experience supporting and troubleshooting Microsoft Windows OS desktop/laptop computer systems, Citrix platform systems, hardware, and software.
• MDM (Mobile Device Management) experience.
• Microsoft Intune-Endpoint Management experience.
• WMS (Wyse Management Suite) experience.
• Specialized coursework and/or vendor training courses in assigned operating system specialty.

Salary Range Professional level:$70,000 ~ $95,000 Senior Level:$90,000 ~ $115,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.
Work Location: On-Site - WPS's Ray Koenig Building - 1765 West Broadway, Madison, Wisconsin. Benefits

• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Employee Resource Groups
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)