Executive Director SUMMARY OF POSITION FUNCTIONS The Executive Director serves as ambassador to the Community. Responsible for day-to-day administration of the community and financial operations; planning, development, implementation, evaluation and improvement of program services; management of staff; and the delivery of high quality services as determined by the residents and their families. The Executive Director is responsible for ensuring operation of a program that is consistent with the philosophies of Traditions Management. ESSENTIAL POSITION FUNCTIONS Ensures the provision of high-quality services needed and/or desired by residents. Attains and/or maintains on-going compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing of community follow-through with company policies and procedures, environmental standards, etc. Attains and/or maintains the targeted occupancy level. Strives to attain excellence in consumer satisfaction through on-going solicitation and measurement of consumer feedback, implementation of consumer suggestions, interactive problem solving with residents, and an annual program evaluation/quality assurance effort. Make measureable improvements in the overall coordination of all aspects of the Community. Monitors Care and Concern Program, as well as any other feedback received, and implements changes as company policies and procedures dictate. Prepares and administers the annual budget. Monitors and maintains cost control. Provides on-going support, direction, supervision, and feedback regarding job performance of all program staff, including contracted staff and volunteers. Documents evaluation of job- performance at least annually. Actively promotes staff participation and involvement in the day-to-day operations and decision-making. Promotes team building through participation and/or leadership at regular staff meetings. Ensures a safe and sanitary environment is provided for staff and residents; makes efforts to reduce safety hazards, accidents and injuries. Supports and participates in the resident-centered activity program. Actively plans, develops, and implements expansion and /or innovation in program services. Develops and ensures implementation of the community’s marketing plan, including monitoring and assisting with external and internal marketing efforts and overseeing coordination of marketing events. Actively contributes towards improving community relations, increasing positive public regard, and overall awareness of the Community. Monitors on a routine and ongoing basis, key measurable indicators of the daily operations. Completes all required reports based on operations and submits to Home Office timely. Maintains appropriate levels of confidentiality. Demonstrates an appreciation of the heritage, values and wisdom of the resident and an understanding of the aging process. Ensures consistent and accurate application of Companies policies and procedures, implementing and revising policies and procedures as they are updated, and utilizing Home Office consultants in decision-making processes when applicable. Continues to expand his/her knowledge through attending educational seminars. Note: The essential functions of this job may be revised or updated as community needs dictate. NON-ESSENTIAL POSITION FUNCTIONS Other duties as assigned. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors in the Activities, Leasing, Maintenance, Kitchen and Housekeeping departments. Is responsible for the overall direction, coordination, and evaluation of these departments. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Performs duties in each area if staffing is not available. Serves in rotation as Weekend Manager on Duty. SPECIAL REQUIREMENTS May work every other weekend if community is not at budgeted occupancy. Education and Qualifications To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two- or four-year college degree, and one to three years related experience and/or training. Must have experience in the health, human services, and/or community services field. Previous management experience, preferably in health facility administration or property management. KNOWLEDGE, SKILLS, ABILITIES Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to effectively communicate using various forms of information technology. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, weighted averages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Must possess strong organizational and time management skills. Must be able to anticipate problems, predict outcomes, and plan for the future. Must have demonstrated ability to hire, direct, and manage personnel. CERTIFICATES, LICENSES, REGISTRATIONS Valid Personal Care Home Administrator’s License #J-18808-Ljbffr