What are the responsibilities and job description for the Desktop Support Technician position at Traffic Tech Inc.?
Who We Are:
When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It:
Working out of our Long Beach location, we are looking for an entry level Desktop Support technician to aid in various tasks.
Your work will support multiple branches in assisting with troubleshooting and set-up of various hardware. With lots of room to grow within our Information Technology department, our company depends highly on our application’s and technologies.
DESKTOP SUPPORT TECHNICIAN
What the Job Entails:
- Install, configure, and support desktops, laptops, and printer hardware and applications.
- Support remote access infrastructure, including VPN and mobile devices.
- Administer user accounts in Microsoft Active Directory and Azure AD
- Manage and prioritize support requests via ticketing system.
- Remedy situations during or after working hours, when necessary
- Document tasks and solutions to contribute to the knowledge base
What We Are Looking For:
- 3-5 years of experience in an IT support environment.
- Diploma in computer science, DEP in computer support, or similar training
- Active Directory and Exchange account management
- Remote access software such as TeamViewer, RDS, Citrix etc
- In-depth knowledge of Windows 10/11 operating systems.
- Experience with Windows servers (2012/2016/2019)
- Experience with Microsoft Autopilot and/or Intune.
- Familiarity with Networking Principles and Windows Domains.
- Working knowledge of Microsoft Office 365 suite of applications.
- Experience supporting smartphones
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills
- Customer service oriented and ability to multitask and work in a fast-paced environment
- Able to work independently and in a team environment
- Ability to speak Spanish is considered an asset
What We Offer:
- Full Benefit options, including Medical (Dental and Vision)
- Life/AD&D Insurance, Long-term Disability
- 401(k) matching
- Dynamic environment and 'can-do' culture
- Traffic Tech offers an incredibly supportive work environment where the earning potential is truly unlimited. Our employees are our biggest asset and, as such, we offer everyone a very comprehensive benefits package. The Traffic Tech compensation package ranks among the industry’s best.
This is a full-time permanent position from Monday to Friday
