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This powerful course teaches your employees how to develop the three dynamics of quality customer service: a service philosophy, a customer-oriented focus and customer-friendly systems. This training stresses what the individual contributor in your organization must do to achieve customer service excellence in todays era of rising customer expectations. The curriculum centers around five key concepts that either make or break customer service: collaboration, individual responsibility, trust, communication and flexibility. Your employees will learn practical how-tos for reacting positively in all exchanges, particularly those dealing with angry customers, high-pressure customer-related conflicts, and customers with differing opinions and expectations. An insightful self-assessment is also included, and additional topics include how to maintain a positive mental attitude, telephone skills, listening skills, and how to eliminate or avoid key sources of customer dissatisfaction. Organizations that have brought this program on-site have reported improved morale, increased levels of customer service and fewer customer complaints.
Other
$59k-77k (estimate)
05/29/2023
09/14/2024
The job skills required for Customer Service Representative II include Customer Service, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.