417 Field Service Representative Jobs in Phoenix, AZ
Trane Technologies is Hiring a Field Service Representative Near Phoenix, AZ
SummaryAs a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
Responsibilities
- Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
- Communicate service bulletins and alerts to dealers on a timely basis.
- Support sales team with key customer relationship management.
- Provide product performance investigations and reporting of quality and/or First Notice events.
- Establish and conduct a comprehensive technical training program for service & installation technicians.
- Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
- Provide effective and timely response to consumer inquiries and complaints.
- Associate technical degree or documented equivalent experience
- Minimum of five years field service experience
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years
- Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
- Ability to craft communications to technicians which convey instructions and/or notices
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
- Strong consumer and customer relations background
- Ability to compose written correspondence to address consumer complaints
- Skilled in use of negotiation principles
- Ability to easily switch between rapidly changing priorities.
- Strong computer skills (Windows 2000 & Microsoft Office 2000)
2402726
Job Summary
Full Time
Durable Manufacturing
$47k-60k (estimate)
06/24/2024
07/29/2024
ingersollrand.com
DAVIDSON, NC
15,000 - 50,000
1871
Public
MICHAEL W LAMACH
$5B - $10B
Durable Manufacturing
Related Companies
About Trane Technologies
Ingersoll Rand is a manufacturer and supplier of air compressor system, power tools, ARO pumps and material handling equipment.
The job skills required for Field Service Representative include Field Service, Installation, Technical Support, Microsoft Office, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Representative positions, which can be used as a reference in future career path planning. As a Field Service Representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative. You can explore the career advancement for a Field Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
02/16/2022: Virginia Beach, VA
Client service representatives manage client relationships and provide customer support.
01/28/2022: Fairbanks, AK
Performs site visits with Service Partners, evaluates technical and professional performance.
12/24/2021: New Britain, CT
Prepare and maintain service related documentations.
01/30/2022: Cleveland, OH
Filed service representatives take customer questions, complaints, comments, and concerns.
12/26/2021: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
02/24/2022: Melbourne, FL
Review field services done with the customer before leaving to ensure 100% resolution.
02/15/2022: Winston Salem, NC
Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
02/15/2022: Longview, TX
As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
03/06/2022: New Brunswick, NJ
Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
02/10/2022: Saint Cloud, MN
Step 3: View the best colleges and universities for Field Service Representative.
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