Transcend Solutions is currently partnering with a client of ours for a Product Specialist in Ridgefield Park, NJ

Contract Duration: 12 months

Work Location: Ridgefield Park, NJ

Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)

NOTE: MUST HAVE HOME APPLIANCE EXPERIENCE

Top skills:

- Proficient in Microsoft Office Word, Excel, and PowerPoint.

- Ability to deep dive to perform root cause analysis

- Exceptional presentation, written, and verbal communication skills

Education

• Bachelor’s degree in engineering, computer science, Math or business-related field.

This position will primarily focus on: Service quality related Analysis –

• Product quality data analysis with ASR trends of projects/models

• Monitor quality case issues by daily tracking tickets

• Theme card management of pending and in progress quality issues until

solutions are found through communication with HQ

Must have Requirements:

• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.

• Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.

• Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!

• Root cause analysis

• Years of experience: 0-2 years of experience in an analytics focused role

Specific responsibilities include:

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.

• Monitor new model quality performance with comparing benchmark model trends

• Coordination of weekly, monthly report and presentation to all related teams

• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.

• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.