Transcend Solutions is currently partnering with a client of ours for a Content Writer in Ridgefield Park, NJ.

Contract Duration: 12 Months

Work Location: Ridgefield Park, NJ

Schedule: Hybrid - 4 Days Onsite-M-TH

Top Skills:

Foresight - Ability to recognize how one proposed change will affect other systems and workflows.

Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.

Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.

Updating processes and workflows on content.

KEY RESPONSIBILITES/REQUIREMENTS:

• Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.

• Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date., create workflows for customers.

• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.

• Partner with training team to keep training current with updated content.

• Ensure compliance with law (e.g., copyright and data protection).

Requirements:

• Excellent writing and editorial skills

• Experience with basic HTML/CSS, including the ability to quickly comprehend its utilization in article structure.

• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.

• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.

• Proven work experience as a Content Writer, including experience working with contract resources.

• Extensive experience with MS Office Suite.

• Good organizational and time-management skills.

• 3 years experience working as a Content Writer.