Provides quality customer service to customers by phone or in person. Performs some or all of the 
responsibilities below.

•Responds to customer inquiries and problems by providing timely and accurate information or directing 
inquiries to supervisor. 
•Follows and explains policy and procedure as outlined in operations and procedures manuals. 
•Treats each customer/caller with courtesy, dignity, and respect privacy. 
•Meets or exceeds established performance requirements. 
•Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment 
times, addresses, and other information as outlined in operations and procedures manuals. 
•Documents trip authorization according to procedures. 
•Remains knowledgeable of all policies and procedure changes. 
•Adheres to the work schedule in order to handle the call volume and contractual requirements, unless 
request made by supervisor. 
•All other duties as assigned.

•Able to operate a computer 
•Complete any training requirements 
•Communicate clearly in English 
•Able to operate standard telephone system 
•Exercise business telephone etiquette

•Able to sit for prolonged hours, office type call center environment.