210 Customer Service Representative Jobs in Portland, OR
Transdev is Hiring a Customer Service Representative Near Portland, OR
- Answers incoming calls to the customer service team.
- Receives customer inquiries and complaints.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Utilizes computer aided scheduling software, GPS, phone recordings and on-board video to investigate and validate customer comments.
- Professional interaction with other departments to resolve immediate issues with Complaints or service questions.
- Provide assistance to Reservations department as needed due to call volume.
- Other duties as assigned.
- High school diploma or equivalent, such as GED, required
- 1 year of customer service or basic office experience preferred
- Pleasant telephone voice/manner
- Strong written and oral communication skills
- Strong listening skills
- Ability to remain courteous with difficult or angry customers
- Basic computer knowledge/PC experience
- Bi-lingual preferred.
- Travel requirement <1% of time for occasional meetings or training.
- Ability to evaluate, analyze performance data and complete root cause analysis of service failures and recommend remedial resolution.
Job Summary
Full Time
Transportation
$37k-47k (estimate)
02/29/2024
08/05/2024
transdev.com
LOMBARD, IL
3,000 - 7,500
2011
BILL GEORGE
$50M - $200M
Transportation
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The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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