A special event is a gathering of human beings, generally lasting from a few hours to a few days, designed to celebrate, honor, discuss, sell, teach about, encourage, observe, or influence human endeavors.

Special Events, Game Day Service and Detour Supervisor unique role compasses the Southern Nevada public transportation through the rigorous entertainment capital of the world. The Special Event, Game Day Service and Detour Supervisor provides above and beyond leadership on a day-to-day basis. With a growing valley and entertainment capital in southern Nevada, this role specializes in the movement of the community within this transit system through logistical planning, organizing and implementation of designed routes in partnership with the Regional Transportation Commission (RTC) when special events and detours arise daily. The Special Event, Game Day Service and Detours Supervisors will provide overall leadership, guidance and real-time support for all employees and the growing ridership throughout southern Nevada. As for Game Day Service, the Special Events, Game Day Service and Detour Supervisor, in conjunction with the Regional Transportation Commission (RTC), provide specialized shuttle service for all sports and entertainment enthusiasts. Game Day Service Supervision will strategize, prioritize, executes, and deliver reliable service to and from all sports and entertainment events that the Game Day Service shuttle service provides.

Objectively disseminating client-focused technologies while interactively incepting reliable catalyst for change.

Design and logistical observation on action planning preparation for Special Events, Game Day Service and Detours.

Data input and investigation of Additional Service, Game Day Service and Special Event Additional Service Monthly Report.

Game Day Service leadership and point of contact.

Special Event leadership and point of contact.

Detour and Stop Closure investigation, observations, and logistical planning.

Assist with Special Events, Game Day Service and Detour training courses for all operators and staff.

Relationship building and management.

Proactively seeking out and helping to initiate special events and game day service improvement projects.

Assist operators with on-time pullouts.

Ensure pre-trip inspections comply with performance expectations and vehicles meet appearance standards.

Help achieve maximized on-time performance and productivity through service adjustments.

Make regular observations of operators to ensure high quality service provision.

Observes driving skills and work habits of drivers in the field.

Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.

Assist dispatch and maintenance staff with vehicle change outs that occur in the field.

Assist operators with service or passenger problems.

Conduct road observations according to client and local policy.

Monitor street operations for on-time performance and schedule adherence.

Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.

Follow company safety and operational rules and procedures.

Ability to work under stress and meet strict timelines.

Responsible for onboard evaluations, trail checks, drive cam, zonar and mentoring/coaching drivers.

Will serve as a Shift Manager when not performing SD&D Supervisor

Provide Oversight and issue disciplines as needed.

Provide ride checks.

This position reports to the Operations Manager-Special Event and is a key contributor to the overall success of the Special Events, Game Day Service and Detour team.