About Scan Global Logistics:

Position Overview:

As the International Operations Coordinator of Ocean Export, you will be responsible for the processes and procedures used in ocean exports or ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information while providing exceptional customer service within the Export Department.

Job Description:

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Export Regulations or other government agency regulations that govern exports.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.

• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking, and tracing to the final destination.

• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers, and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies, and sales. Take booking requests, ensure bookings are made at current and accurate rates, and consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.

• Continue to export different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once onboard notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to the shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicating with carriers and issuing invoices etc.)
• Communicate/correspond with vendors, shippers, customer carriers, overseas agents, freight forwarders, customs brokers, local pickup, and delivery companies, etc. in a timely manner, including pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as a backup for alternate accounts.
• Escalation of problems to Management when necessary
• Perform any other duties that may be assigned by the Department Manage

Qualifications:

• Customer service oriented
• Attention to detail.
• Problem-solving attitude.
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem-solving attitude, willing to resolve problems that arise in the movement of products moving in and out of the US.
• Willingness to learn, adapt and be trained to handle air and ocean exports.

Education and Experience:

• Ocean Export experience 2 years (is must)
• Experience in freight forwarding Air or Ocean operations processes and procedures.
• Experience of bonded freight and cargo

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Job Type: Full-time

Pay: 55,000 – 65,500

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement

Schedule: 8-hour shift

• Monday to Friday

Work Location: On-site

Work authorization/security clearance requirements: Must be eligible to work in the United States; Must pass TSA eligibility screening.