Description
We are seeking a highly energetic IT Support Specialist with a strong background in managing and supporting various IT systems within a dynamic organization. The candidate must be proficient in printer and copier installation, Mac and PC system setup, working with Adobe PDF, implementing and managing Cisco security appliances, understanding telecom and VOIP phone systems, and be willing to work nights, weekends, and early morning shifts. A commitment to excellent customer service, ability to lift up to 50 lbs, and work in a team environment is required.
Responsibilities
Printer and Copier Management:
•Install, configure, and troubleshoot various printers and copiers across multiple locations within the organization, ensuring optimal performance and accessibility.
•Fix paper jams, replace toner cartridges, and address other hardware-related issues.
•Provide comprehensive training and support to end-users on printer and copier functionalities, routine maintenance, and best practices.
Mac and PC Setup (Apple & Windows):
•Set up, configure, and maintain Mac and PC systems, including managing Apple and Windows operating systems and ensuring compatibility with organizational needs.
•Work extensively with Adobe PDF documents, including editing, conversion, and troubleshooting, to facilitate seamless document handling.
•Perform regular operating system updates, software installations, and hardware upgrades, ensuring minimal disruption and maximum efficiency.
Telecom and VOIP Phone Systems:
•Install, configure, and manage telecom and VOIP phone systems across various locations, ensuring seamless communication.
•Troubleshoot and resolve issues related to call quality, connectivity, and hardware.
•Collaborate with network teams to ensure alignment with organizational needs and compliance with industry standards.
Cisco Security Appliances Management:
•Implement and manage Cisco security appliances, including firewalls, VPNs, and threat protection systems, in line with the organization's security policies.
•Proactively monitor and respond to security alerts and incidents, coordinating with the security team as necessary.
•Collaborate with other IT specialists to develop and implement security best practices and policies.
Availability and Travel:
•Must be willing to travel to different locations as required to provide on-site support.
•Availability to work on nights, weekends, and during emergencies for critical support and special projects, with early morning shift start times.
Qualifications
•Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry certifications.
•Minimum of 3 years of hands-on experience with specialized knowledge in Apple, Windows, Adobe PDF, Cisco, printers, copiers, telecom, and VOIP phone systems.
•Ability to lift up to 50 lbs as required for handling equipment.
•Strong understanding of operating systems, network protocols, printer/copier hardware, telecom, VOIP phone systems, and cybersecurity best practices.
•Excellent problem-solving skills, coupled with attention to detail, and the ability to think critically and work independently.
•Strong communication and interpersonal skills, reflecting a customer-centric approach.
•Must be willing to travel and provide support outside regular working hours, including nights and weekends, demonstrating flexibility and commitment.
Preferred Qualifications:
•Certifications in Apple, Windows, Cisco, or other relevant technologies.
•Experience in working within a team and collaborating cross-functionally.
•Familiarity with ITIL or other IT service management frameworks.
By joining our team, you will play a vital role in delivering top-notch IT services and support, contributing to the success and innovation of our organization. We encourage motivated and talented individuals who align with our values and goals to apply.