Job description

Why Transtreme?

Working at Transtreme provides a unique opportunity to make a meaningful impact in the lives of our patients and their families. Our CEO and Founder is a Nurse Practitioner and is committed to ensuring our patients receive the highest quality of care. Our collaborative and supportive work environment fosters a culture of growth and development, allowing our employees to continually learn and improve.

Who we want on our team:

Our schedulers and medical assistants are the first line of contact when patients are seeking our services. Their role is extremely important, as they connect patients to nurse practitioners (NPs) for Annual Health Assessment appointments, which aids in improved health outcomes. We're looking for someone who has several years of phone customer service experience. If you are a professional individual with an upbeat personality, are caring and compassionate about your work, and you pride yourself in providing excellent customer service- We want to speak with you! We are looking for a team player, who wants to grow with us!

Job Duties:

In this role, you will spend your days contacting and helping geriatric patients, by scheduling a visit with our Nurse Practitioners for a clinic appointment, home visit, or video appointment. Our call center schedulers also aid with our translation line, for patients who are not fluent in the English language to ensure we provide the best care. This is not a remote position. You must be able to work at the call center in Chino, CA. It is a full- time, 40- hour- a- week position, Monday-Friday. Must be flexible to work between the hours of 7 AM- 5:30 PM and occasional weekend availability.

Requirements:

• Must be able to work at the call center in Chino, CA (It is not a remote position.)
• 1 Year Previous Telephone Experience (Call Center preferred)
• Proficiency in Data Entry and Microsoft Office
• Excellent Verbal Communication
• Active Listening Skills
• Independent, Problem Solver, Organized, Multi-tasker
• Strong work ethic
• Friendly and passionate about helping others
• Bilingual in Cantonese AND/ OR Mandarin (Required)

Just A Few Of The Benefits:

• Health, Dental, and Vision Insurance Coverage Options
• Paid Time Off
• Advancement Opportunities

We are ACTIVELY scheduling interviews. Apply now and join our TEAM!!!!

To learn more about our culture & what people are saying about #teamtranstreme, visit:

www.transtreme.com/home/team

www.facebook.com/transtremeLLC

www.instagram.com/transtreme

www.glassdoor.com/transtreme

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Medical specialties:

• Geriatrics

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you bilingual in any of the following languages: English and Cantonese, or Mandarin? If so, please provide the language(s) below.

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person