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Service Supervisor
Tranter Houston, TX
Apply
$76k-99k (estimate)
Full Time 5 Days Ago
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Tranter is Hiring a Service Supervisor Near Houston, TX

Job Description

Job Description
Salary:

What's in it for you?

Tranter offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and much more. At Tranter, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, experience, and location to get it right!

Work Authorization

No calls or agencies please. Tranter will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Tranter is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Inclusion & Diversity: At Tranter-LHE Group, we strive for a true inclusive environment where everyone is encouraged to “be the best version of themselves” and bring their distinct aspects of diversity to the workplace. Tranter-LHE’s Vision is to create an inclusive workplace where diversity is essential to achieving the company’s objectives. We believe that diversity maximizes the potential of all individuals and the organization. 

Job Summary:

Responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Tranter culture in order to

 - Create an excellent customer experience

 - Meet the Service market demands

Responsible for directing the operations performed in a shift or group of production/service lines, ensuring they reach safety, quality, delivery and cost goals in order to meet or exceed customer expectations.

Accountabilities:

  • Follow and ensure employee adherence to HSE (Health, Safety and Environment) and related work instructions
  • Assist with implementation of HSE regulations and policies
  • Assist in setting goals and objectives for team members for achievement of operational results: Safety; Quality; Delivery; and Cost (SQDC)
  • Manage the development, engagement, and retention of employees
  • Plan, organize, schedule, and control production
  • Ensure all products are produced efficiently, on-time, within budget, and to standard
  • Drive the lean enterprise system in all phases in the production process
  • Meet the department objectives/KPI’s
  • Lead the Production department in all Continuous Improvement and Lean Initiatives

Principle Duties and Responsibilities:

  • Secure a strong HSE and quality culture within the team
  • Manage and develop team capabilities to support the overall Service strategy
  • Ensure that service operations run according to established safety standards, production specifications and schedules; volume, cost, wastage targets, and quality standards
  • Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset
  • Develop, motivate and coach direct reports and secure a proper competence development
  • Manage performance issues within the team appropriately and quickly
  • Adapt quickly availability of internal resources based on customer demands
  • Ensure that jobs are executed according to importance in close cooperation with coordinators
  • Implement continuous safety and efficiency improvements based on TrEK board meetings as well as by innovative processes and technologies
  • Conduct employee reviews, including competence profile and skills matrix updates accordingly
  • Execute LEAN practices
  • Drive the coordination of shop activities between production and service.
  • Drive the process flow while being the liaison between the shop floor and office personnel
  • Monitor and control waste treatment and filtration system
  • Drive special projects to completion
  • Ensures compliance of applicable standards, such as: Policy, SOP, ISO, ASME, etc.
  • Other duties as assigned

Skills/Competencies Required:

  • Effectively communicate with internal and external business partners, English preferred
  • Maintain compliance with organizational Core Values
  • Exhibit and develop organizational Leadership Competencies
  • Create, maintain and comply Production SOP’s

Education, Qualifications and Experience:

  • High School Education diploma, or equivalent
  • Accredited Technical Diploma or University Degree (or international equivalent) preferred
  • Minimum 2 years production supervisory experience
  • Minimum 3 years of service management experience
  • Heat Exchanger experience is a plus
  • LEAN experience in manufacturing environment

Job Summary

JOB TYPE

Full Time

SALARY

$76k-99k (estimate)

POST DATE

06/20/2024

EXPIRATION DATE

07/08/2024

WEBSITE

tranter.com

HEADQUARTERS

WICHITA FALLS, TX

SIZE

200 - 500

FOUNDED

1932

TYPE

Private

CEO

HENRIK JOHANSSON

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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About Tranter

Tranter designs and manufactures heat transfer solutions for liquids, gas steam and two-phase flow applications.

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The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Supervisor job description and responsibilities

The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

02/27/2022: Phoenix, AZ

Document task completion through daily service reports.

04/15/2022: Austin, TX

Conduct regular performance evaluation of environmental service staff.

01/25/2022: Boulder, CO

Create and maintain environmental service staff schedule.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Supervisor jobs

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.

03/30/2022: Pittsburgh, PA

All supervisors should be prepared to deal with a crisis.

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Deliver fast, effective resolutions.

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A supervisor sees that employees update records when they receive or release parcels and mail.

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Assisting customer service staff with duties where required.

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Step 3: View the best colleges and universities for Service Supervisor.

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