** CORP - Customer Support Specialist**

**Job Category****:** Clerical **Requisition Number****:** CORPC001184 Showing 1 location **Job Details**

**Description**

**Essential Functions and Responsibilities:**

* Assist customers, area managers/reps in an inbound/outbound call center in addition to order maintenance call center

* Ability to follow up on sales calls/leads

* Process all orders in an expedient manner

* Maintain accurate customer master account information

* Handle all complaints, credits, tracing and using excellent follow through skills

* Suggest promotions through offering a Customer Service special item to customers who have not purchased in the last 15 months

* Meet all department goals, objectives and standards for Customer Service

* Interacts with all warehouse and is a direct liaison between area manager/reps and warehouse

* Handles all traces, proof of deliveries, credits and documentation necessary to handle complaints

* Handles outbound calls to obtain customer leads and capable of offering up items for sale

* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management

* Other duties as assigned

**Education, Certifications and Licensures:**

* 1-3 year experience of customer service experience

* Strong organizational skills, detail oriented

* Excellent verbal and written communication skills, problem solving skills

* Ability to work in a team environment

* Must have PC or computer knowledge

* Experience in dealing with an expansive product line preferred

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)