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Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently. The Service Delivery Technician supports customers during both pre-and post-sales periods. The position is responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Service Delivery Technician I is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.
Duties and Responsibilities:
Qualifications and Skills:
Other
IT Outsourcing & Consulting
$50k-64k (estimate)
07/04/2024
09/03/2024
trapptechnology.com
PHOENIX, AZ
50 - 100
2007
Private
DAVID TRAPP
$10M - $50M
IT Outsourcing & Consulting
Trapp Technology provides security incident management, IT managed and consultancy services to education, construction and retail sectors.