Field Operations Manager

**This position involves hands-on, physical work that requires the individual to be onsite regularly. Be prepared to get your hands dirty as you engage directly with field operations and customer interactions**

Location: Richmond, VA

Reports to: Regional Operations Manager and Senior VP of Sales and Operations

Salary: $50,000 per year salary, plus potential Quarterly Bonus performance-based bonuses (from $250-$750 per quarter).

Daytime Responsibilities (60% of responsibilities/time spent)

• On-Site Service Rollout: Roll out Trash Fairies service to new properties, ensuring smooth integration.
• Trash Bin Delivery: Personally deliver Trash Fairies trash bins to properties, including collecting and storing bins from former service providers.
• Inventory Management: Actively manage and secure storage of trash bin and roll cart inventory for both resident and service use.
• Customer Service and Quality Control: Address and resolve customer service issues on-site, implementing quality control measures such as updating the WAND app and coaching couriers.
• Conflict Resolution: Under guidance, de-escalate and resolve all customer service issues directly with property managers and residents.
• Site Visits: Regularly visit customer properties to ensure couriers have everything they need for successful pickups.
• Emergency Planning: Ensure backup plans are in place for courier no-show situations.
• Support Manager: Assist the Manager with on-site customer visits, delivery of trash cans and magnets, and other field tasks.
• Vehicle Maintenance: Maintain Trash Fairies vehicle service needs, driving it with care to support field operations.
• Additional Duties: Undertake any necessary tasks to get the job done, emphasizing hands-on involvement.

Nightly Responsibilities (Assistant/Area Manager) (40% of responsibilities/time spent)

• Nighttime Operations Support: Assist the Regional Manager with all nighttime field duties and operations in the assigned territory.
• Shift Coverage: Fill in and cover shifts as needed, ensuring continuous field support.
• Team Management: Manage a team of area couriers, providing in-person supervision and guidance.
• Customer Service and Quality Control: Promptly handle on-site customer service issues and implement quality control measures.
• Issue Resolution: Efficiently resolve service issues with property managers and residents during nighttime operations.
• Courier Monitoring: Monitor couriers via the WAND app to ensure timely check-ins and check-outs for effective field management and payroll purposes.
• Coordination with Backup Couriers: Coordinate with backup couriers to cover pickup routes for absent or no-show couriers.
• Quality Control Back-Sweeps: Conduct on-site quality control checks and fill in where needed to ensure consistent service.
• Additional Duties: Perform any necessary tasks to maintain seamless field operations.

Benefits:

• 2 weeks paid time off per year not to conflict with new property roll outs, scheduled ahead of time.
• Trash Fairies health/dental/vision company insurance policy provided/ individual (currently paid 100% by Trash Fairies for the employee only). Note: addition of immediate family members to the policy is available at 100% cost to the employee
• Trash Fairies work vehicle to drive as needed for work purposes (and minor personal use as well)
• Company credit card for Trash Fairies expenses only (e.g., Trash Fairies’ vehicle gas/maintenance, reasonable travel meals, company-related travel expenses, etc.)
• Simple IRA program with 3% max company match

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Assistant Manager: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

Salary : $50,000