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Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;
the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$42,800.00 - $70,600.00
Target Openings
What Is the Opportunity?
This positions is hybrid (3 days in office, 2 days remote) out of our New England Claim Center. Candidates must live within a commutable distance of West Bridgewater, MA.
This position is responsible for handling Personal and Business Insurance First Party Medical claims from the first notice of loss through resolution / settlement and payment process.
This may include applying laws and statutes for multiple state jurisdictions. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
What Will You Do?
Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position.
It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
Verifies the benefits available, the injured party's eligibility and the applicable limits. Addresses proper application of any deductibles, co-insurance, coverage limits, etc.
Confirms priority of coverage (i.e. primary, secondary, concurrent) and takes into consideration other issues such as Social Security, Workers Compensation or others relevant to the jurisdiction.
g. policyholders, medical providers and technical experts). This may also include investigation of wage loss and essential services claims.
Takes recorded statements as necessary.
As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
Proactively manages medical treatment based on the nature and extent of injury, mechanism of injury, type of treatment received or anticipated, and wage loss through case management and use of medical resources as needed.
Proactively manages the process to ensure proper payment, (i.e. review medical bills and medical records for appropriateness of billing / fees and the services rendered ensuring that all records have a determination of medical necessity and causal relationship to the loss).
Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
What is a Must Have?
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.
What Is in It for You?
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
Last updated : 2024-06-22
Full Time
Insurance
$47k-59k (estimate)
06/23/2024
09/20/2024
LONDON
200 - 500
1970
PAUL HOWARD EDDY
$200M - $500M
Insurance
The job skills required for Claim representative include Customer Service, Decision Making, Billing, Claim Handling, Written Communication, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Claim representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Claim representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Claim representative positions, which can be used as a reference in future career path planning. As a Claim representative, it can be promoted into senior positions as a Claims Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Claim representative. You can explore the career advancement for a Claim representative below and select your interested title to get hiring information.