Position Summary:
Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.
Essential Functions:
Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
Update customer feedback database with improvement activities and status.
Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and
develop countermeasures in a timely manner.
Issue reports and presentations regularly to inform customers on progress and results.
Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
System (SMS) requirements.
Meet All Other Requirements As Assigned.Position Requirements:
Education
Bachelor’s degree equivalent experience desired
Related Experience
1 – 10 Years Job Related Experience PreferredSkills / Knowledge
MS Word, Excel, PowerPoint
GQIS desired
Training / Certification
Additional Information:
Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call
duty or overtime due to overall responsibility.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.