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Client Success Representative
TRC Talent Solutions Richardson, TX
$48k-62k (estimate)
Full Time 2 Days Ago
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TRC Talent Solutions is Hiring a Client Success Representative Near Richardson, TX

TRC Talent Solutions is seeking a Bilingual Customer Service Representative for our client in Richardson, TX! As the Customer Service Representative, you are responsible for being the primary contact for clients enrolled in debt settlement programs.
Responsibilities:
  • Data entry of client accounts within the CRM, maintaining accurate and complete information
  • Provide exceptional communication between clients and employees
  • Professionally handle incoming client requests and provide monthly follow-up calls
  • Address any and all client needs through phone and/or email communication
  • Complete outbound calls and annotate all tasks within the database
  • Communicate thorough understanding of company products and consumer debt relief options to clients
  • Other duties required to support department operations
Requirements:
  • Bilingual in English and Spanish - REQUIRED
  • High school diploma or GED
  • 2 years of call center experience preferred
  • Proficiency in Microsoft Office, SharePoint, and client service softwares
  • Professional email and phone etiquette
  • Experience working in a fast-paced and high energy environment
Schedule:
  • Monday-Friday 10am-7pm
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

SALARY

$48k-62k (estimate)

POST DATE

06/26/2024

EXPIRATION DATE

07/24/2024

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The job skills required for Client Success Representative include Customer Service, CRM, Microsoft Office, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Success Representative positions, which can be used as a reference in future career path planning. As a Client Success Representative, it can be promoted into senior positions as an Account Executive - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Representative. You can explore the career advancement for a Client Success Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Success Representative job description and responsibilities

Client Success Representative look out for their customer’s business and work with them to find solutions to pain points.

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Are responsible for creating loyal customers who come back again and again.

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Establish clear client retention goals.

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Process milestones for the clients and employees to work toward.

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Assist customers with setting up and navigating programs or software .

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Success Representative jobs

Promote the value of the product.

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Upsell services and products with the brand image.

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Listen carefully to stay one step ahead.

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Promote value through customer experience.

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Review customer complaints and concerns and seek to improve the customer experience.

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Step 3: View the best colleges and universities for Client Success Representative.

Butler University
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