312 Customer Service Supervisor Jobs in Charlotte, NC
TRC Talent Solutions is Hiring a Customer Service Supervisor Near Charlotte, NC
Customer Service Supervisor
Expanding Charlotte corporate office is seeking a Customer Service Supervisor to join their team! You will be partnering with the sales team to support assigned accounts, training and managing a small customer service team, as well as being instrumental in process improvement for your team. Salary up to $70K plus eligibility for the company profit-sharing plan. Excellent benefits.
Job Duties of the Customer Service Supervisor
- Manage all aspects of assigned accounts
- Manage and Mentor customer service team
- Set and monitor metrics for the team
- Manage processes for the team
- Send sales order confirmation to the customer.
- Respond to all customer phone calls, fax, and email inquiries
- Identify opportunities to improve customer service department
- Communicate with supporting departments regarding orders
Job Qualifications of the Customer Service Supervisor
- 2 plus years' experience in a lead or supervisory role
- Excellent verbal and written communications skills
- Strong computer skills: should be proficient in Microsoft Office and comfortable learning new software.
- Prior experience in SAP or other ERP system is a plus.
Job Summary
Full Time
$65k-85k (estimate)
06/10/2024
11/02/2024
The job skills required for Customer Service Supervisor include Customer Service, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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