The Medical Assistant/Phlebotomist position is responsible for assisting the Providers with various medical procedures while providing excellence in patient care. Responsible for the collection, administration and proper processing of lab work, immunizations, in-house clinical testing and procedures and general office duties. Responsible for standard operating procedures, including but not limited to, ensuing policies and procedures within each office are carried out in a fair and consist manner while providing excellence in patient care.

• Responsible assisting the Providers with procedures and patient care during office visits.
• Responsible for collecting patient history and reason for visit and communicating the same to the Provider.
• Responsible for the collection and processing of lab work, including blood urine, stool and cultures while ensuring that information is correct (the correct patient is identified and noted correctly on all paperwork and within the EMR).
• Responsible for drug screening to include urine and hair.
• Ensures collections are collected according to Department of Transportation (DOT) guidelines.
• Responsible for in house procedures such as EKG, audio, PFT A1c, UA, etc.
• Collect vitals, i.e. height, weight, BP, pulse and 02 Sats.
• Responsible for administering vaccines as directed and through manufacturing guidelines and documenting appropriately.
• Responsible for general office duties that accompany the job duties and assisting when needed throughout the clinic.
• Perform patient call backs three days after the office visit.
• Must have the ability to learn/conduct in-services and procedures regarding her job responsibilities.
• Assist with opening and closing procedures.
• Administrative duties including filing, answering phones, greeting patients, office cleanliness, FL Shot, scanning and other daily tasks that are assigned.
• Address patient issues or complaints promptly and effectively, escalating those to management when needed.
• Attends monthly staff meetings. Attend monthly 121 meeting with Office Manager and/or Assistant Manager.
• Share updates, changes and new trends affecting the scope of responsibilities with other staff members and management.
• Ensure all OSHA, Safety and Healthcare Practices and Protocols are implemented within the scope of job responsibilities.
• Identify and submit ideas for improvement.
• All other duties as assigned.
• Approachable nature with Administrative and Clinical Staff

Supervisory/Work Responsibilities:

No supervisory responsibilities

Position Type and Expected Work Hours:

This is a full-time position to support ProHealth's Pensacola area locations. Days and hours of work are Monday through Friday 8am to 4pm and occasional Saturdays. Also may require hours outside of these time as business and patient needs dictate.

Travel:

MA will be scheduled to support ProHealth's western district location - Pensacola, Gulf Breeze, Milton

Travel for educational or business purposes is limited and only as necessary

Education:

• High School Diploma or equivalent

Abilities/Skills/Qualities

• Must be fair and consistent and have a strong desire to help people.
• Possess a strong commitment to excellence in patient care.
• Possess high ethical standards carrying out responsibilities with integrity, honesty and loyalty.
• Must be a critical thinker and problem solver.
• Have a sense pf ownership.
• Excellent time management skills.
• Team Player approach.
• Ability to work independently and with a team.
• Possess a strong desire to lead and drive success.

Physical Requirements:

• Must be able to lift up to 20lbs.
• Position requires standing, walking, bending, stooping and sitting at a desk for periods of time.

Certification Requirements:

• CMA and/or Phlebotomy Certification

• Access to clinics for primary care of employee and immediate family in household
• Employer contributory benefits include healthcare, dental and retirement plan
• Employee contributory benefits include vision, life insurance and various AFLAC plans
• Accrued Paid Time Office and Holidays