Specific Job Functions:

• Interact with a multitude of guests simultaneously.
• Greet guests and interact with guests.
• Provide excellent customer service.
• Assist in creating a complete entertainment experience for our guests.
• Work under guidance and follow managements direction and needs.
• Show guests to seats and attend to their needs.
• Adhere to the policies, practices and procedures of the property and department.
• Watch stations throughout the show to monitor guest behaviors including photography, use of electronic devices and disruptions of the show.
• Operate and communicate through two-way radio with coworkers and management on guest issues.
• Handle guest complaints.
• Be knowledgeable of showroom layout, show times, and property amenities.
• Monitor door and guest entry and exit.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• Minimum one year in a customer service role preferred.
• Must be at least 21 years old.
• Ability to anticipate react to guest needs.
• Professional appearance and demeanor a must.
• Ability to stand long periods of time, and must be in good physical condition.
• Previous experience with two-way radio preferred.
• Previous theatre or box office experience preferred.
• High school diploma required.
• Bilingual preferred.