SUMMARY:

The Store Manager is responsible for day-to-day operations, ordering, scheduling, training, supervising employees, profits, controllable expenses, labor, inventory, cash, and shortages and operates a profitable, clean, well- merchandised store. They must determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage. The Store Manager must train, schedule, and supervise store personnel to provide high quality customer service and represent the Tule River Indian Tribe of California in a professional manner in all dealings with employees, vendors, and customers.

QUALIFICATIONS:

1. Bachelor’s degree preferred or equivalent work experience.
2. Three to four years’ experience in retail, convenience, restaurant, or petroleum, preferred.
3. Prior retail management experience required.
4. Advanced knowledge of retail operations, practices, and procedures.
5. Excellent mathematical skills.
6. Must operate various office equipment, personal computer, facsimile, and copy machine.
7. Knowledge of inventory, retail, and payroll software.
8. Strong oral, written and interpersonal communication skills
9. Ability to read, analyze, and interpret documents, such as procedure manuals, reports, and correspondence.
10. Ability to develop and administer as expense budget for a single profit center.
11. Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests on a timely basis.
12. Able to lift 50lbs.
13. Must have a valid California Driver’s License and be insurable through the Tribe.
14. Must successfully clear a background check and pass pre-employment drug screening.

DUTIES & RESPONSIBILITIES:

1. Supervises all areas of day-to-day operations of the stores and is on call as needed.
2. Ensures all customers receive the highest level of customer service including greeting, suggestive selling, and processing reimbursements, while maintaining the highest degree of professionalism.
3. Hires, trains, and develops store employees to maximize their potential for growth within the company.
4. Evaluates employees on a monthly and annual basis keeping consistent with company evaluation guidelines.
5. Ensures shifts are fully staffed, filling in for absent employees when necessary.
6. Direct merchandise and promotional activities to increase revenues.
7. Increases sales by ensuring employees comply with suggestive selling program.
8. Meets or exceeds budgetary goals, guidelines, and objectives.
9. Ensures store employees are following all company standards, policies, and guidelines, in addition to all state and local laws concerning the sale of tobacco, tobacco products and alcohol.
10. Composes and types routine correspondence.
11. Organizes and maintains filing system and files correspondence and other records.
12. Conducts research, compiles, and types statistical reports.
13. Makes copies of correspondence or other printed materials.
14. Prepares outgoing mail and correspondence, including e-mail and faxes.
15. Orders and maintains supplies and arranges for equipment maintenance.
16. Prepares billing documents.
17. Provides weekly or monthly reports.
18. Attends manager meetings and trainings.
19. All other duties as assigned by Operations Manager.