Trellint is a premier provider of diversified business process and information technology outsourcing solutions to commercial and government clients Trellint, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our solutions include photo enforcement, violations processing allowing easy management of citations, and advanced analytics that provide insight into resource and operational optimization.

Our innovative automated enforcement solutions empower communities with tools to prevent dangerous driving behaviors, saving lives and fostering safer streets. Trellint includes hardware and software to enable cities to enforce their Parking Management Systems, including handhelds and printers used on city streets by Parking Enforcement Officers

.
At Trellint, we work hard to invest in our people. We embrace transparency and consider integrity our cornerstone. Trellint strives to foster a humble, curious, and learning environment as we partner together to champion the communities we serv

e.
We are an Equal Opportunity/Affirmative Action Employ

er.
Job Descrip

tion:The Contact Center Technology Support IV (CCTS) partners with assigned government clients to provide support for parking and moving violation Information Technology services. They will be responsible for ensuring client satisfaction with the contractually provided hardware and software perform

ance.
The CCTS provides operational analysis and support of the contracts with the IT Manager, who has oversight responsibility for all projects. The CCTS will ensure all processes are efficient and effective in producing optimum output and meeting contractual compl

iance.
Core Responsib

• ilitiesCoordinate all project activities' operational and contractual aspects, including implementations, for million-dollar p
• rojectsProvide direct support for desktop PCs and printers at required clien
• t sitesProvide technical and hardware support to Parking Enforcement Offices at clien
• t sitesProvide any handheld training our clients require, including route accomp
• animentEnsure all operations follow department standards, requirements, and performance
• metricsComplete daily updates and client expectations using Smar
• tsheetsBe a subject matter expert in our eTIMS parking / moving violations
• systemDevelop detailed system documentation and provide system training on new init
• iativesCoordinate with outside groups, including our Helpdesk IT Services, to address all
• issuesProvide hands-on support for installations and troubleshooting local infrastructure
• issuesAssist engineers with designing and implementing new so
• lutionsProvide onsite and remote assistance as
• neededParticipate in planning, daily stand-ups, and backlog s
• essionsPerform other duties and special projects as a

ssigned
What you Bring to

the Role

• EducationBA/BS in Computer Science or rela

ted field

• Knowledge2 years’ experience providing technology support in a professional business e
• nvironmentUser proficiency in MS Office Suite and
• MS AccessAdministrator experience supporting Windows 10, MS Office, an
• d networksExperience in process and documentation creation and m

aintenance
Skills an

• d AbilitiesAbility to communicate effectively in verbal and written form; demonstrated experience with conflict resolution and custo
• mer serviceAbility to self-motivate and be proactive in addressing arising issues; ability to change priorities quickly throughout
• the workdayTeam-focused mentality with ability to collaborate
• effectivelyDemonstrated attentio

n to detail
Preferred Qu

• alificationsExperience with

Smartsheets
Wor

k Environment
We are a hybrid-remote workplace combining in-office and remote work to varying degrees based on role requirements and empl

oyee location.
This position is designated as full-time, on-premises. Candidate must have a car for use in commuting bet