154 Customer Success Manager Jobs in Boston, MA
Trellint is Hiring a Customer Success Manager Near Boston, MA
About Us
Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future.
Our innovative automated enforcement solutions empower communities with tools to prevent dangerous driving behaviors, saving lives and fostering safer streets.
At Trellint, we work hard to invest in our people. We embrace transparency and consider integrity our cornerstone. Trellint strives to foster a humble, curious, and learning environment as we partner together to champion the communities we serve.
We are an Equal Opportunity/Affirmative Action Employer.
Job Summary
The Customer Success Manager provides daily contracted services to external clients including technical or non-technical customer support, transaction processing, and sales and marketing services.
The Customer Success Manager leads the delivery of their assigned customer contract(s) and manages client relationships as a strategic partner to meet contractual obligations and provide best in class service delivery operations. The CSM drives contractual performance measures and operational profitability whil ensuring overall function/account governance and adherence.
Core Responsibilities
- Assists in driving activities related to Service Level Agreements (SLAs), contributing to overall business performance; ensures adherence to predetermined metrics and best practices for delivery of Statement of Work (SOW) per contract requirements
- Serves as liaison between operations and client middle-management to ensure protocols are followed; assists with conflict resolution
- Investigates reported issues related to project-level performance, quality assurance, and application reliability; conducts root problem analysis and takes corrective action where appropriate
- Assists with staffing resolution and volume spikes
- Drives special projects for corporate, business unit, operational or client initiatives
What you Bring to the Role
Education
- BA/BS in Business Administration, Project Management, or related field
Knowledge
- 2 years’ experience in a professional sales role, preferably in software
- 3 years as an account manager with a dedicated portfolio, with increasing responsibility
- Proficiency in MS Office Suite
- Experience with CRM software
Skills and Abilities
- Ability to self-motivate and effectively prioritize conflicting priorities
- Ability to make difficult and/or technical concepts easier to grasp when training individuals of varying experience
- Skill in communication, both verbal and written; ability to effectively diffuse difficult customer interactions
Work Environment
We are a hybrid-remote workplace combining in-office and remote work to varying degrees based on role requirements and employee location. This position is designated as an in-office role (Boston, MA).
Job Summary
Full Time
$118k-165k (estimate)
06/20/2024
07/14/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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