ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain system governance and data integrity including but not limited to frequent data auditing, addressing and correcting duplications, inaccurate, or incomplete records with users (naming conventions, etc.), purging old records/reports/dashboards, transitioning user/record management involved with turnover and enforcing processes to maintain clean data. 
• Documents and maintains the SOP library and data/technical mapping (in collaboration with Salesforce Developer).
• Manages system reporting including creating, maintaining, and obsoleting reports, KPIs, and dashboards as business needs require. 
• Trains the organization on Salesforce related needs.
• Maintains and troubleshoots the connection to the Enosix middleware and the connection to InRiver PIM platform including running SQL queries and proactively identifying potential issues.
• Supports users with troubleshooting and problem resolution.
• Incorporates master data or structure changes as driven by business needs.
• In partnership with Salesforce Developer, evaluates system changes (i.e. new functionality being implemented, Salesforce releases, etc.) and how they will impact the Salesforce platform. Works with Developer to provide recommendations to minimize impact and maximize benefits. Communicates changes/impact to users and takes action to implement accordingly.
• Scopes requirements, assists with prioritization, coordinates, and executes the launches of new user groups, new system enhancements, and general bug fixes/suggestions within the Salesforce platform.
• Plans and executes system communications to internal users including new users being brought onto the system, new functionality being released, training sessions, opportunities for re-training, etc.
• Regularly checks-in with the administrators and strategy drivers of connected platforms to ensure alignment (InRiver, Enosix, Hubspot, SAP, LearnUpon, Dodge, other CPG Salesforce admins, etc.).

EDUCATION/EXPERIENCE REQUIREMENT: 

• Associates degree or equivalent from two-year college or technical school
• Background in Business, IT/Computer Science, Project Management
• 4 - 7 years related experience in Salesforce Platform management, administration, and optimization. 
• Experience with facilitation of large groups. 
• Ability to communicate clearly and concisely across different levels within the organization and develop consensus. 
• Ability to effectively problem solve in large groups, extract ideas and knowledge, take large amounts of feedback and convert into key-takeaways/next steps. 
• Strong ability to translate business needs and build a business case to prioritize and execute valuable platform enhancements.
• Detail oriented, proficient with technology, a quick learner, and a self-starter/self-manager.
• Ability to excel in a remote work environment, both independently and as a member of a team.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Salesforce Accreditations:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator (preferred but not required)
  • Salesforce Certified CPQ Specialist (preferred but not required)
  • Salesforce Certified Platform App Builder (preferred but not required)
  • B2B Solution Architect (preferred but not required)
  • Experience Cloud Consultant (preferred but not required)

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 10 lbs. 

BENEFITS AND COMPENSATION: 

The salary range for applicants in this position generally ranges between $88,000 and $105,000 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. 

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. 

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.