Job Summary:

The Property Management Operations Coordinator is responsible for overseeing various aspects of property management, including the development, revision, and implementation of policies and procedures, emergency action planning, and coordination of resources across corporate offices and sites. This role also involves managing software systems such as RealPage/OneSite, Blue Moon, CRM, Office 365 and providing technical support and training to users and ensuring compliance with regulatory standards. Additionally, the Coordinator will manage general IT support, reporting responsibilities, and assist in day-to-day property management duties. The ideal candidate will possess strong organizational skills, diligence, and the ability to multitask effectively.

Key Responsibilities include:

Reporting:

Generate, analyze, rescript, and submit required monthly and weekly reports, including sales, occupancy, census, and projected occupancy data.

Creating and compiling data and reports per request on demand in an efficient and timely manner.

General IT Analysis and Support:

Serve as the primary administrator for RealPage/OneSite, managing user accounts, providing technical support, and ensuring compliance with SOX standards.

Provide support and troubleshooting for Realpage/Onesite, Blue Moon, CRM, and Office 365 systems.

Serve as liaison between on site and corporate teams to ensure accurate data for input and reporting.

Respond to customer inquiries via LiveChat in a professional and helpful manner.

Provide assistance for software and hardware issues, escalating complex problems to the appropriate channels when necessary, including but not limited to onsite access, security, and visual/audio systems.

Documentation & Policy Development:

Develop, revise, and update standard operating procedures (SOPs) for property management, and software usage, including any Fair Housing and Housing for Older Persons (HOPA) Acts updates.

Create and maintain documentation including physical asset policies, new site setup procedures, maintenance guidelines, and software overviews.

Ensure emergency action plans are regularly reviewed and updated, including contacts and organizational flow charts.

Compile manuals and SOPs for new sites and hires, including property product books, OneSite manuals, CRM manuals, and daily operations binders.

Ensure all necessary documentation is organized and readily available for reference.

Communications and General Administrative Duties:

Support the Vice President of Property Management in daily operations, scheduling meetings, and assisting with special projects.

Updates Property Management schedules, calendar of events, lease terms, specials, and leasing options for all sites.

Regularly audit data to ensure lease details are recorded accurately in OneSite/CRM as required.

Coordinate the dissemination of important information to relevant stakeholders and team members.

Provide onsite coverage for teams as needed, including weekends.

Manage corporate office general maintenance, vendors appointments, etc.

Assist in procurement and management of furnishings, equipment, and supplies for new offices/onsite trailers.

Coordinate services for internet, cable, and phones as needed.

Qualifications:

Bachelor's degree in Business Administration, Property Management, or related field preferred.

Previous experience in property management, operations coordination, and administrative roles.

Proficiency with property management/software such as RealPage/OneSite, Blue Moon, Knock and Office 365 Suite, specifically Excel.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal abilities.

Ability to multitask and prioritize effectively in a fast-paced environment.

Knowledge of emergency action planning and regulatory compliance preferred.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person