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Customer Service Representative
$55k-72k (estimate)
Full Time 5 Days Ago
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Trevathan Marketing Group Inc. (TMG) is Hiring a Customer Service Representative Near Dallas, TX

Benefits/PerksJob Description
  • Competitive Compensation BASE PLUS COMMISSIONS
  • Career Growth Opportunities
  • Training and development
  • Guaranteed 40hr
  • Immediate Hire
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and is able to remain calm under pressure.
Responsibilities
  • Identify the reason for the customer's needs, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Good student mentality

Job Summary

JOB TYPE

Full Time

SALARY

$55k-72k (estimate)

POST DATE

07/05/2024

EXPIRATION DATE

09/05/2024

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The job skills required for Customer Service Representative include Customer Service, Verbal Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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