17 customer support representatvie Jobs in san jose, ca
BayInfotech is Hiring a Customer Support Engineer (Routing & Switching) Near San Jose, CA
- Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Provides technology/product training and intellectual property material as required
- Acts as focal point for large account network problem resolution.
- Effectively utilizes moderate to complex lab setups to recreate and solve problems
- Submits complete and correct bug reports in area of expertise.
- Interacts across TAC teams and development teams at peer level.
- Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
- Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
- Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
- Ability to handle critical customer issues/problems.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
- Good verbal communication skills.
Job Summary
Full Time
$97k-129k (estimate)
07/02/2024
07/21/2024
cloudmatos.com
Livermore, CA
<25
Related Companies
The following is the career advancement route for Customer Support Engineer (Routing & Switching) positions, which can be used as a reference in future career path planning. As a Customer Support Engineer (Routing & Switching), it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer (Routing & Switching). You can explore the career advancement for a Customer Support Engineer (Routing & Switching) below and select your interested title to get hiring information.
