SUMMARY

Thispart-time position provides technology support forfaculty and students and college-wide training for online technologies. In addition, the OLTSS is the subject matterexpert to faculty and students as it relates to the learning management system (BlackboardLearn), and other online learning technologies.

ESSENTIALFUNCTIONS

• Provides help desk support for faculty and students for Blackboard Learn and other online LMS technologies
• Assists faculty and students with orientation to and navigation of the Tri-C online learning environment
• Assists in facilitating online technology process workshops for faculty, program managers, faculty coordinators and deans both face to face and virtually
• Assists in development of metrics to track, collect, and interpret data related to faculty and student satisfaction in alignment with student progress and completion
• Assists in the creation, training and deployment of asynchronous/synchronous learning support resources for faculty and students in a variety of delivery modes
• Implements and evaluates the success of solutions, and OLAT faculty and student support programs
• Collaborates with faculty development and student services areas to provide training for faculty and students on the use of the College’s other online learning technologies
• Collaborates with the online learning and Tech Support Specialists in OLAT and ITS to identify faculty needs and training gaps
• Works collaboratively with the Specialist, Interactive Learning Designers (SILD) (s) to assess the needs of faculty in order to design, develop and implement the most pedagogical and technically appropriate solutions
• Performs other duties as assigned