Position Summary

The Medical Front Office Clerk is responsible for welcoming visitors by greeting them in person or over the phone, answering, and referring inquiries.

The receptionist will also handle applicants who come in to apply, medical form intake, and document review.

The essential functions include, but are not limited to, the following :

• Answers and keeps track of all calls during office hours.
• Review forms and documents for accuracy
• Administration support for therapy services and private duty nursing departments
• Contacts and completes reference request forms.
• Maintains staff and client database including (i.e., dates and reminders of renewals)
• Creates and sends out mailings for employees and clients.
• Performs general office duties including but not limited to, photocopies, filing, telephone services, and reception.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma, GED Required, some college preferred.
• Experience in home health preferred
• Prior scheduling experience is preferred.
• Computer skills including but not limited to MS Office, MS Excel, and Scheduling program.
• Basic medical terminology knowledge
• Organizational, communication, and interpersonal skills
• Maturity and ability to deal effectively with the demands of the job.
• Ability to maintain professionalism and confidentiality while working with internal staff, clients, and vendors.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand;

walk; sit; reach with hands and arms. The employee must occasionally lift and / or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Last updated : 2024-07-31