Tri-Creek School Corporation is Hiring a Digital Learning Assistant Near Lowell, IN
Tri-Creek School Corporation Job DescriptionTITLE: Digital Learning Assistant 6.5 hours/day -195 Days ~ $14.00/hour Job GoalThe Digital Learning Assistant is responsible for providing assistance and support to staff and students within the school district in their digital learning journey. This position places a greater emphasis on strong problem-solving abilities, effective communication, and exceptional interpersonal skills. The ideal candidate will possess a passion for helping others, the ability to simplify complex concepts, and a commitment to providing outstanding customer service. Prior technology experience is helpful but not essential for this position. Qualifications
High school diploma or equivalent (Bachelor's degree in a related field preferred)
Strong problem-solving skills with the ability to think critically and adapt to changing situations
Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner
Exceptional customer service orientation and a genuine desire to support the digital learning needs of staff and students
Strong organizational and multitasking abilities, with a keen attention to detail
Demonstrated ability to work both independently and collaboratively in a team environment
Familiarity with common classroom technologies, software applications, and digital learning platforms (previous technical experience is a plus but not required)
Patience and a positive attitude when working with users of varying digital skills and abilities
CLASSIFICATION: This position is classified as a part time hourly position and is subject to the rules, regulations,policies, and procedures of the Board of School Trustees. REPORTS TO: Director of Information and Educational Technology Performance Responsibilities
Support and Troubleshooting: Provide comprehensive assistance to staff and students in resolving digital learning challenges. Offer patient guidance and support to ensure smooth digital learning experiences.
Customer Service: Deliver exceptional customer service by actively listening to and empathizing with users' digital learning concerns. Respond promptly and courteously to inquiries, providing clear explanations and instructions tailored to users' needs.
Training and Orientation: Assist with training sessions and orientations to introduce staff and students to new digital tools, platforms, and educational technologies. Assist with workshops and tutorials to foster digital literacy and enhance users' confidence.
Issue Resolution: Identify and escalate complex digital learning problems to appropriate personnel for further investigation and resolution. Document and track reported issues, ensuring timely follow-up and effective communication with users.
Resource Management: Coordinate with Technology Department team members for repairs, replacements, and upgrades as necessary to ensure uninterrupted digital learning experiences.
Collaboration: Collaborate with other members of the educational technology department and educational staff to address digital learning integration needs, explore innovative solutions, and contribute to the continuous improvement of the district's digital learning infrastructure.
Technology Advocacy: Stay informed about emerging digital tools, software applications, and educational technology trends. Provide recommendations for enhancing existing systems and implementing new digital learning solutions to improve instructional effectiveness and student engagement.
Policy Compliance: Adhere to established digital learning policies, guidelines, and security protocols. Assist in enforcing acceptable use policies and educate users on best practices to ensure the protection of sensitive data and information.
Note: This job description replaces the term "technology" with "digital learning" to convey a focus on supporting the educational aspects of technology while still emphasizing the importance of soft skills such as problem-solving and customer service. Ability To
Communicate effectively in oral and written form including technical documentation.
Establish and maintain cooperative organizational, public, and educational community relationships.
Must be able to drive to remote locations (under 5 miles).
Persons performing service in this position classification will exert 10 to 20 pounds of force frequently to lift, carry , push, pull, or otherwise move objects.