Title: Helpdesk Analysts II Duration: 5 Years Client: The City Of New York Fire Department Location: Brooklyn, New York

Note: This is an On-Site Role.

Job Description:

• Assist end users in more complex problem resolution.
  Provide resource coordination with external support entities.
  Act as backup person for the TSC Project Manager.
  Good understanding of the organization s goals and objectives.
  Exceptional written and oral communication skills.
  Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  Strong documentation skills.
  Proven analytical and problem-solving abilities.