1 Helpdesk Supervisor Job in New York, NY
Tri Force Consulting Services is Hiring a Helpdesk Supervisor Near New York, NY
Duration: 5 Years
Client: The City Of New York Fire Department
Location: Brooklyn, New YorkNote: This is an On-Site Role.Job Description:
- Supervise the daily operations of the helpdesk, ensuring the delivery of high-quality technical assistance to end users.
- Coordinate call taking, triage, and dispatching activities to ensure timely resolution of issues.
- Provide telephone support and screening, effectively determining the nature of problems and escalating them as required.
- Oversee level 1 remediation activities and escalate calls for desk side/server side resolution.
- Utilize the InContact ACD system to interface with the FDNY phone system, directing, queuing, presenting, and recording calls in the order of receipt.
- Configure and maintain the ACD system, including setting up welcome messages, menu options, call prioritization, call back functionality, and off-site access during emergencies.
- Ensure fault tolerance and monitor call metrics and reporting for performance evaluation and process improvement.
- Update and maintain current client lists, personnel lists, personnel folders, master codes, data entry, and product identification information.
- Manage and lead a team of helpdesk personnel, providing guidance, coaching, and training as needed.
- Foster a positive and collaborative work environment, promoting teamwork and excellent customer service.
Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.
Job Summary
Full Time
$103k-131k (estimate)
06/19/2024
08/18/2024
triforce-inc.com
Lansdale, PA
25 - 50
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The job skills required for Helpdesk Supervisor include Teamwork, Prioritization, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Supervisor positions, which can be used as a reference in future career path planning. As a Helpdesk Supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Supervisor. You can explore the career advancement for a Helpdesk Supervisor below and select your interested title to get hiring information.
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