Here at The Tri-M Group, LLC we are an employee owned company placing our employees first, knowing that highly trained, skilled, and compensated workforce can better serve our customers, our families and our communities. We’ve built a reputation for delivering quality and professional commercial electrical services with safety as a top priority. In addition, we place a strong emphasis on our employees, and it starts with hiring the best and brightest talent in the industry!

Check out Tri-M’s comprehensive benefit list below the job description!

Summary Description

Responsible for assisting in all phases of handling engineering service requests, including initial intake, prioritization, and resolution. This role involves troubleshooting systems with respect to both programming and hardware issues, ensuring functionality and performance. Additionally, it requires documenting all changes and updates as necessary to maintain accurate records for automation control systems.

Duties and Responsibilities

Essential Functions:

• Complies with and ensures compliance with all Tri-M safety policies and procedures.
• Complies with and ensures compliance with all Tri-M employment policies and procedures including standards of conduct and appearance to reflect positively on the Company.
• Assists with service request received by phone or email.
• Assists other engineers or technicians with troubleshooting and resolving complex issues.

• Assists with updating Computer Aided Drawing (CAD) as-builts as required.
• Assists in editing programming. customer graphics, schedules, reports and Human- Machine Interface (HMI) related programs.
• Assists in job documentation, backups and archiving tasks.
• Progresses in learning all service engineering tasks on projects including design; sequence of operations; controller software; front end hardware maintenance; system troubleshooting and functional testing.

Job Qualifications 

Skills/Educational Requirements:

• High School degree with recent degree or current enrollment in an engineering program.
• Knowledge of Microsoft Office applications: Word, Excel, PowerPoint, Teams, Outlook.
• Some knowledge of drafting software (preferably AutoCAD).
• Some programming experience.
• Excellent organizational and communication skills.
• Ability to handle multiple tasks while meeting project deadlines.
• Detail oriented.
• Excellent interpersonal human relations skills.

Physical Requirements:

• Working 40 hours/week, scheduled in 8 to 10-hour shifts.
• Vision adequate for daily and consistent computer use and reading.
• Sitting 6 to 8 hours/day.
• Lifting weights of 0 to 30 lbs. from floor to above shoulders.
• Repetitive use of hands for writing, typing, data entry.

Here at The Tri-M Group, LLC we offer:

• Fair and competitive pay
• Comprehensive Medical, Prescription, Vision and Dental Insurance
• HRA Spending Account
• Employer-paid Life and AD&D Insurance
• Seven Paid Holidays
• Vacation/Sick/ Personal Leave
• 401k Retirement Program with Company Match
• Employee Assistance Program
• And much more!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Notice to third parties: Please note that The Tri-M Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, The Tri-M Group, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, The Tri-M Group, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of The Tri-M Group, LLC.