3 Patient Services Representative Jobs in Santa Clarita, CA
Tri Source International is Hiring a Patient Services Representative Near Santa Clarita, CA
Company Culture & MissionTSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job SummaryOur state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties And ResponsibilitiesOur patient services representatives are responsible for answering incoming calls from providers, health plans, and members as they relate to appointments, eligibility, benefits, claims, coverage, and authorization of services. This position will also solve problems and explain programs and procedures to callers and answer/address claim payment questions with providers. Must be Bilingual in Spanish/English.
Responsibilities include:
- Consistently use a professional, courteous approach to facilitate communication with patients, providers, and third-party intermediaries
- Conducts client registration interviews. Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS
- Schedules appointments and records reasons for visits on the patient notes in the scheduling software system
- Informs patients of any preparation or special requirements for their appointments
- Provides travel directions to patients when necessary
- Verifies coverage and benefits through the online process for each appointment
- Identifies clinical and financial criteria that require the involvement of the case management team or Benefits Specialist
- Resolves clinical scheduling conflicts to accommodate the needs of all involved parties
- Confirms patient's payment sources utilizing online systems; accurately interprets financial cues; provides patient with payment plan information or consults with a Team Lead, Universal Benefits Specialist, or Coordinator as needed
- Responsible for explaining the Health Center fee schedule to all clients and collection of fees based upon client income
- Identifies deductibles, co-payments, and outstanding balances according to policy communicating the amounts due to the patient and the payment expectations
- Maintains annual goals for registration accuracy, call release status, call handle time, and average department call answer time
- Translates or obtains language line assistance for clients and staff as requested
- Follows established guidelines for the use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment
- 1-3 years of customer service experience in a call center and/or health care environment
- AS degree or equivalent work experience in a medical office or hospital in a similar role
- Superior listening skills
- Must be able to work in sitting position, use computer and answer telephone
- A strong sense of responsibility for providing a great customer experience
- Detail-oriented and highly-organized
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and prioritize work
- Knowledge of basic computer skills, especially Microsoft Office Suite
- Ability to alphabetize and add/subtract/multiply and divide as necessary
- Bilingual in Spanish/English a plus
- Minimum of one year experience in medical office
Full and Part Time Positions Available
401(k) matching
Bonus potential
NEW office / Great Team Work Environment
Entrepreneurial / Fast-Paced Environment
Opportunities for Advancement
Hiring Now!
Location:
Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted in our Valencia office.
Job Summary
Full Time
Business Services
$39k-47k (estimate)
06/01/2024
11/12/2024
trisourcebpo.com
Valencia, CA
<25
Business Services
Related Companies
The job skills required for Patient Services Representative include Customer Service, Scheduling, Communication Skills, HIPAA, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
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