Fast paced urology practice with multiple locations in Murrieta and Temecula. We are currently seeking an experienced Front Office Coordinator with at least one year medical reception experience. The ideal candidate is a multi-skilled professional, has a positive and happy demeanor, capable of handling multiple tasks and working independently while also being part of a team in order to provide quality service and care to our patients. Individuals MUST have at least 1 year of experience in working the front office at a multi-physician medical office, have insurance knowledge (HMO, PPO, Copay, Co-ins, etc.) and a basic understanding of medical terminology.

General Front Office- Duties and Responsibilities:

• Greet and communicate with patients, guests, Co-workers, reps, etc. with a positive and pleasant attitude
• Complete check in/out processes for daily patients (Verify all patient information upon check in, obtain/scan in patient’s Id and insurance cards, Consents, and initiate patient intake on kiosk)
• Calculate and collect patient financial responsibility- Copay, Co-ins, Deductibles/OOP and Account balances
• Coordinate Patient Appointment scheduling and relay any needed prep prior to the next appointment to the patient
• Sending tasks to various departments to coordinate daily or upcoming patient care and flow
• Chart preparation to include verifying if Authorization is needed and received, verifying insurance eligibility, copays and OOP amounts prior to patient appts
• Facilitating correspondence with Back office and patients for needed supply and medication pick ups
• Upholding HIPAA privacy practices when handling any PHI (Protected Health Information) releasing records, scanning/faxing documents, speaking with others on patient’s behalf, etc.
• Keep front desk clean, tidy, and supplied with all the necessary supplies
• Making sure all forms that are needed for patient care are readily available, making copies, etc.
• Making and Receiving phone calls to coordinate patient care
• Documenting on Billing Logs as needed (Medication/Services, Medical Records, Disability, IOD)
• Work as a team with direct coworkers, other department staff and management
• Maintain organization and cleanliness in
• Receive letters, packages and send them to appropriate destination
• Answer patient’s questions and address their complaints as needed, refer escalated cases to appropriate direct dept. manager
• Perform all other duties as assigned by manager

Job Requirements:

• Must be available Monday-Friday and willing to travel to other local locations as needed.
• Familiar with EMR (Electronic Medical Records)
• Proficient in computer usage and data entry
• Familiar with medical terminology
• Must have knowledge of insurances (HMO, PPO, EPO, copays, deductibles, out of pockets, etc.)
• Must be a self starter with strong organizational skills
• Team player attitude with a focus on excellent customer service
• High School Graduation with some advanced education/certifications highly preferred
• Experience in urology a plus
• Bilingual in Spanish also a plus

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• EMR systems: 1 year (Required)
• Receptionist medical office: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person