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Position Summary:
The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.
Job Responsibilities:
Preparation and Training:
Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.
Experience:
With the above preparation and training, it would take approximately 3 months, up to, and including 6 months in order to become proficient with the clinic policies, procedures, and front office paperwork utilized by Triad Adult and Pediatric Medicine.
Analytical Ability:Repetitive or routine duties involving the use of various procedures and the application of clearly prescribed standard practices, requiring the malting of minor decisions and the use of some judgment when following medical records protocol.
Independent Judgment:
Under immediate supervision, whereby the assignment of work is very standardized, and performance can be measured at regular and frequent intervals.
Consequences of Error:Probable errors would easily be detected and would result only in some internal confusion and delay but could be verified or checked either by systems, procedures, oi supervision and have very little financial impact on the organization.
Interpersonal Contacts:Involves regular inside and outside contact with patients/family, doctors, nurses, providers, other departments of TAPM, and vendors, requiring common courtesy and tact to avoid friction and obtain cooperation. Improper handling may affect results, whereby tact, judgment, and proper behaviors are required to avoid friction or dissatisfaction and maintain harmonious relationships.
Confidential Information:Works with some confidential data of major importance, such as patient medical records, insurance, and billing information, which if disclosed, may be detrimental to the company’s interests.
Working Conditions:Most of the job duties are performed in normal office working conditions; however, there is some exposure to patients with communicable diseases. This position is responsible for the waiting area and therefore, requires some janitorial duties, which are at times disagreeable, but are not continuously present.
Mental Attention or Visual Demand:The flow of work and character of duties involves normal mental and visual attention most of the time. Must be able to communicate via telephone and other automation devices. Mental/visual attention, along with manual coordination is necessary for keyboard operations at least 50% of the time. Normal or connected hearing is required.
Safety:TAPM expects all employees to work with safety as a priority. The safety of our employees and our patients are extremely important to our organization.
Quality Improvement
Must understand and help enforce the meaning of quality improvement:” The combined and unceasing efforts of everyone-healthcare professionals, patients, and their families, researchers, payers, planners and educators-to make the change that will lead to better patient outcomes, better system performance and better professional development.” (Batalden, 2007). Committed to promoting TAPM as a medical home and incorporating the core components of a Patient Centered Medical Home into your position daily.
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Loan Repayment Opportunities
As a Federally Qualified Health Center (FQHC), Triad Adult and Pediatric Medicine, Inc. has access to resources to assist with the repayment of federal loans if the recipient practices within one of the following disciplines:
National Health Service Corp program at http://nhsc.hrsa.gov/loanrepayment/
Full Time
$34k-40k (estimate)
06/23/2024
07/10/2024
tapmedicine.com
GREENSBORO, NC
25 - 50
1996
MICHELLE LEWIS
$10M - $50M
Ambulatory Healthcare Services
Triad Adult and Pediatric Medicine, Inc. is a Federally Qualified Health Center (FQHC) with one purpose: to provide care for you and your family, regardless of your ability to pay. Our Mission Triad Adult and Pediatric Medicine, Inc. provides comprehensive healthcare with compassion and respect to our community. Our Vision Triad Adult and Pediatric Medicine, Inc. is the Triads premier innovator for integrated, family-centered healthcare. Our Core Values Quality, Comprehensive Care Compassion and Respect Global Diversity Professional and Financial Integrity Customer First Culture