46 Customer Support Coordinator (Financial Services) Jobs in Kansas, MO
TriCom Technical Services is Hiring a Customer Support Coordinator (Financial Services) Near Kansas, MO
- Provide superior customer service to external and internal customers by independently responding to and resolving routine service requests received via various channels (i.e., workflow system, phone, email, etc.) using a variety of applications, tools, databases, and other resources.
- Ensure that complex inquiries and issues are escalated to more-experienced staff or Management, as appropriate.
- Contribute to meeting or exceeding Department and Unit targets related to accuracy, timeliness, and customer satisfaction in processing requests to establish, modify, or discontinue access to services and internal business applications, using multiple electronic access platforms while adhering to strict security control and procedures.
- Verify the accuracy of access requests and associated documentation; conduct due diligence to verify authorization; assess customer eligibility; complete required back-end application updates, and document customer interactions into applicable systems while following established procedures.
- Adhere to established SOPs and/or checklists when handling requests from internal and/or external customers.
- Verify the accuracy of requests and conduct due diligence when handling a variety of customer/business-specific requests.
- Follow established information security controls when configuring credentials/setting-up products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage.
- Coordinate and complete testing activities for application maintenance, enhancement, and issue resolution.
- Engage with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes.
- Report and monitor related outages/issues and support testing efforts for contingency verification.
- 1 year of technical related customer support experience in an enterprise environment.
Job Summary
Contractor
$57k-73k (estimate)
07/03/2024
07/31/2024
tricomts.com
Leawood, KS
100 - 200
Related Companies
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