Supervisor – Order Management

Responsibilities

• Responsible for overseeing the daily operations of the Order Management Team.
• Ensure that all customer orders are processed, fulfilled, and delivered accurately and on-time.
• Work closely with other departments (Sales, Supply Chain & Distribution) to resolve issues, address departmental constraints, and enhance customer satisfaction.
• Lead, mentor, and supervise Order Management Team to ensure high performance.
• Oversee the accurate and timely processing of customer orders, from order to delivery.
• Address and resolve customer issues related to order processing.
• Identify inefficiencies in Order Management processes and implement improvements to enhance speed-to-shelf, accuracy, and customer satisfaction.
• Generate and analyze KPI reports including order accuracy, processing times, fill rate, and internal/external customer satisfaction.
• Report to Management on a daily, weekly, and monthly basis.
• Collaborate with cross-functional partners to ensure smooth order processing and fulfillment.
• Provide coaching and assistance to Order Management Team.
• Oversee the use and accuracy of Order Management tools and systems including Oracle and Incorta.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must have a high sense of urgency to complete projects timely and efficiently.
• To perform the job successfully, an individual should demonstrate the following competencies:
• Decision Making – Ability to draw correct and realistic conclusions and make timely decisions based on available information;
• Knowing the (internal/external) Customers’ Needs – Ability to anticipate customer needs and give high priority to customer satisfaction and customer service;
• Problem Solving – Ability to anticipate or prevent problem areas inside and outside the Department or organization; ability to analyze complex problems, identify critical elements and alternatives, and implement the most appropriate solution;
• Leadership – Ability to provide leadership and creative thinking to solve complex problems in a collaborative fashion; react with a sense of urgency and consistently offers solutions using data and independent judgement; ability to think clearly and strategically under pressure while managing multiple tasks.
• Written Communication – Ability to communicate complex issues directly to customers, key account executives, members of Product Development, and other departments with little supervision;
• Organizational & Technical Skills – Ability to follow policies and procedures, complete tasks correctly and on-time while supporting the organization’s goals and values;
• Technical Knowledge – Ability to learn new technical skills and incorporate them to innovate and improve process performance;
• Leadership & Teamwork – Relishes leading; takes unpopular stands if necessary, encourages direct and tough debate but is not afraid to end it and move on; is looked to for direction in crisis and faces adversity head on; energized by tough challenges, but always takes a team approach, putting the success of the team above their own interests while supporting everyone’s efforts to succeed.

Requirements

• Associate’s Degree in related field or equivalent experience.
• Minimum of 2 years of Customer Service experience, related to account management.
• Competency in the entire MS Office suite (specifically Outlook, Excel, Word).
• Comfortable with an Oracle system.
• Ability to work very well under time deadlines and pressure.
• Ability to keep detailed and accurate records; highly organized.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Leawood, KS (Required)

Ability to Relocate:

• Leawood, KS: Relocate before starting work (Required)

Work Location: In person