Overall Purpose

of a Team Lead

Ensure customer satisfaction by providing quality services / support and by training, developing and motivating team members

Provide leadership and guidance to site personnel

Support and maintain a positive and productive atmosphere at sites

Ensure all company and customer guidelines are upheld

May Report to

Responsibilities

Client relationship & Business development

• Establish and maintain relationships with customers and site personnel
• Daily communication with various stakeholders at the site level

Operations

• Assist Site Leaders or Sr. Site Leaders as needed
• Train inspectors and validate adherence to process (ie : audits)
• Communicate changes in projects and work instructions to inspectors
• Document and report non-conformances to Site Leader / Supervisor
• Make independent judgments for subjective scenarios according to project needs
• Troubleshoot and problem solve with the Site Lead / Supervisor, for issues pertaining to process flow, new criteria, spikes / spills
• Manage material movements using inventory management tools (ie : scanners) as needed
• Work as an inspector when required
• Comply with local and company Health & Safety legislation, laws, and policies
• Comply with all TRIGO and site specific customer policies

Organization & management

• Facilitate communication of information within and between workgroups
• Assist in maintaining a 5S / 6S working environment

Technical

• Collect and maintain company reports and data
• Utilize company web portals to record required audits and documentation

Other

Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Proficiency in English
• Excellent written and verbal communication skills
• Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Proficient in the use of various gauges and measuring devices
• Demonstrated flexibility within a fast-paced challenging environment
• Ability to take initiative and handle highly sensitive and confidential material
• May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
• Walk and / or stand for long periods of time
• Lift / move 50 pounds
• Work in a repetitive environment to include one or more of the following : lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
• Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors

Values and Attitude

Global team spirit

• Team player
• Caring for people
• Open-minded

Excellence

• Reactive
• Resilient to pressure
• Rigorous

Customer focus

• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Innovative
• Daring

Work experience

• 1 year in Quality related position preferred
• Demonstrate leadership ability

Education background

• High School Diploma or Equivalent

Last updated : 2024-07-23